Thank you for choosing Saddle House Custom Saddles.
What does BW and DL stand for?
-BW is a Buster Welch tree most commonly used in cutting, cowhorse and ranch cutting saddles. It refers to the shape of the swells, not a specific fit or set of measurements. DL is a Donn Leson tree that is most commonly used in reining and cowhorse saddles.
Is shipping included/ what does shipping cost?
-Shipping is not included. Shipping in Texas is a flat $50 and all other states shipping is a flat $70.
What is your return policy?
-Please see return policy below.
Do you offer trials?
-We do not offer trials. There is a return policy in place to make sure that you get a saddle that works for you. We can send a bare tree to check for fit.
-All tack comes with a 7 day money back guarantee. In the unlikely event that you don’t love your new product, just let us know and send it back. You must let us know that you are sending it back before sending it. There is no restocking fee on tack, but it must come back within 14 days in NEW condition.
-Any Credit Card or Paypal fees will be deducted from refund.
-All saddles come with a 3 day grace period once the saddle is received to make sure the saddle will work. IF the saddle does not fit, it may be returned and exchanged for something of equal value or upgraded plus cash difference. OR the saddle can be refunded minus shipping cost and 10% restocking fee. The saddle MUST be returned in new condition. IF the saddle has been ridden or has visible wear and can not be sold as new, there will be a 20% restocking fee.
We want to be sure you love your Saddle House Custom Saddle and are happy with the fit for horse and rider. Please check fit before riding a new saddle. Return policy is good for 3 days once receiving the saddle, after that, the normal return policy does not apply.
Please send all returns to
The Saddle House
6630 FM 1463
Suite 500B #169
Katy, TX 77494
-Please properly package all returns. We are not responsible for any damages before the item is returned to us.
*New Saddle House Custom Saddles come with a limited lifetime warranty that covers normal use on the tree.
-Tree warranty is only good for original purchaser of saddle.
-Tree warranty covers normal wear and use. Horses flipping over, excessive roping, dropping saddles and other accidents are not normal use.
-Tree warranty only covers the tree. Labor for taking apart and rebuilding the saddle is not included in the tree warranty.
-Tree warranty is not transferable.
-Saddles are exposed to normal wear and tear. Warranty does not cover any leather.