-All tack comes with a 7 day money back guarantee. In the unlikely event that you don’t love your new product, just let us know and send it back. You must let us know that you are sending it back before sending it. There is no restocking fee on tack, but it must come back within 14 days in NEW condition.
-Any Credit Card or Paypal fees will be deducted from refund.
-All saddles come with a 3 day grace period once the saddle is received to make sure the saddle will work. IF the saddle does not fit, it may be returned and exchanged for something of equal value or upgraded plus cash difference. OR the saddle can be refunded minus shipping cost and 10% restocking fee. The saddle MUST be returned in new condition. IF the saddle has been ridden or has visible wear and can not be sold as new, there will be a 20% restocking fee.
We want to be sure you love your Saddle House Custom Saddle and are happy with the fit for horse and rider. Please check fit before riding a new saddle. Return policy is good for 3 days once receiving the saddle, after that, the normal return policy does not apply.
Please send all returns to
The Saddle House
6630 FM 1463
Suite 500B #169
Katy, TX 77494
-Please properly package all returns. We are not responsible for any damages before the item is returned to us.
-Please allow 7-14 days to process any returns and refunds.